13 Questions to Help You Improve Your AdWords Performance

I wish I had this list when I was just getting started with Google AdWords… It would have prevented countless early mistakes that cost me a lot of time and money.

 

The reality is that Google AdWords is a big, hairy beast of a platform and it’s nearly impossible to set everything up correctly unless you follow a step-by-step guide or a checklist.  To make matters worse, AdWords is unforgiving.  Small mistakes like using default settings can end up costing you hundreds or even thousands down the road.

 

 

That’s why today I’m publishing a list of questions you need to answer to ensure you’re not missing any important details.  Whether you’re just about to go live with your ads or they’ve been running for years, walk through the questions below to see if there’s any room for improvement. 

 

1. Are you targeting buying-intent keywords?

One of the biggest mistakes with AdWords advertising is targeting research-intent keywords.  When prospects are doing research, then they aren’t ready to make a purchase so the vast majority of your ad budget will be wasted when you target research-intent keywords.

 

Instead, focus on buying-intent keywords where you know the prospect is searching in Google in order to make a purchase.

 

2. Are your keywords grouped into Ad Groups of similar phrases?

The purpose of organizing your keywords into Ad Groups is not to make your campaign look neat and tidy.  Keyword organization actually plays a critical role in an AdWords campaign because every keyword in a particular Ad Group will use the same ad copy.  That means if you have many different keywords in the same Ad Group, then your ad copy will not make sense for all of them (unless of course you draft a boring, generic ad, but you know that’s not going to work).

 

3. Are your keywords Broad Match, Phrase, or Exact?

By default AdWords will set your keywords to broad match. That means your ads will be displayed on any keyword AdWords considers relevant to your keyword.  Did you know that?  You would assume if you add the keyword “leather journal” that your ads would only display when someone searches “leather journal.”  But that’s not the case unless you use the Exact match type!

 

Phrase match keywords allows AdWords to display your ads for any search that includes your keyword phrase.  Clearly, it’s important to review your match types to make sure you’re ads are displaying on the right keywords.

 

4. Are there any negative keywords?

Unless every keyword is using Exact match type, you’ll need to add negative keywords.  Negative keywords specify words or phrases that you do not want to target with your ads.  For example, if you add “free” as a negative keyword, then your ads would not display for searches that include the word “free.”

 

5. Are your ads 100% relevant for all the keywords in the Ad Group?

This is marketing 101 – match your message to the market.  If your prospect is searching for a “leather journal” then your ads should focus on your leather journal products.  As mentioned in question #2, your keyword organization plays an important role in whether or not your ads will all be 100% relevant.  First, organize your ads into Ad Groups of similar phrases and then you’ll be able to draft ads that closely match your keywords.

 

6. Is the core keyword used in your ad copy?

This should be fairly obvious after the previous question, but it’s worth clarifying.  Review your ads and make sure the core keyword phrase that you’re targeting in the Ad Group is in at least one of your ads.  This will help your relevance score, which leads to a higher AdWords Quality Score, and it tends to also increase your ad click-through rates.

 

7. Do your ads include a compelling offer and call to action?

Search in Google for your target keywords to see what your competitors are offering.  Then put yourself in your prospects shoes and honestly consider which ad you would click on based purely on the ad copy.  Would you really click on your ad or would you click on one of the other more compelling offers?  If you struggle with that question then chances are good your prospects are not going to find your ads compelling either.

 

8. Are All appropriate ad extensions set up?

This one is easy.  Simply check to see if all of the following ad extensions are set up:

1. Location
2. Call
3. Sitelink
4. Callout
5. Structured Snippet
6. Review

In some cases, one of the above will not make sense for your business, but whenever possible set them all up.  Ad extensions tend to increase your click-through rate, which leads to higher Quality Scores, which leads to better ad position for less cost.

 

9. Is your landing page 100% relevant for the keywords and ads?

First of all, are you advertising to your homepage? If yes, then create a dedicated landing page ASAP.  Even if it’s a duplicate of your homepage, it’s important to have a dedicated landing page because you need the freedom to make edits to improve conversion rates.  Plus, your homepage is rarely the most relevant page for all of your keywords.

 

10. Does the offer on the landing page match the offer in the ads?

Often when I review an ad campaign I’ll notice one of two things:

1. The offer promised in the ad is nowhere to be found on the landing page
   
   
2. The offer on the landing page does not match the offer promised in the ad

Both cases will hurt sales conversions, but they are easy to fix.

 

11. Do you have separate Search vs. Display campaigns?

This is another easy one to answer.  Check to see if any of your campaigns are targeting both the Search and the Display network. Each network behaves quite differently and requires a separate campaign to properly optimize your ads.

 

12. Are you targeting mobile traffic with a mobile landing page?

We all know more and more prospects are turning to mobile to surf around, and even buy online.  That’s why AdWords by default will enable all of your ads to target mobile devices.

 

The problem is that many businesses do not have mobile friendly websites.  That means you may be spending precious ad dollars to send prospects to a website that is nearly unusable on a mobile device!  To prevent this, make sure you turn off mobile targeting until you have mobile friendly landing pages.

 

13. Is all the appropriate conversion tracking setup?

Finally, this list would not be complete if we didn’t touch on conversion tracking.  Even the best set up campaign will need ongoing tweaks to keep the ads running smoothly and profitably.  That means you must set up conversion tracking.  Without tracking there is simply no way to optimize your ad campaign because you’ll be flying blind.  Here’s the list of all the conversion tracking you should set up:

1. Webform conversion tracking to measure how many forms are submitted on your website as a result of your ads
   
   
2. Website call conversion tracking to measure how many phone calls are generated from your website as a result of your ads
   
   
3. Ad call conversion tracking to measure how many phone calls are generated from the number displayed on your ads
   
   
4. GCLID conversion tracking to measure offline sales (phone calls or in-person sales) generated as a result of your ads

 

Congratulations! By making it this far you now know how to ensure your AdWords campaign is set up properly.  The next step is to take action and fix any issues that may have been highlighted by walking through the 13 questions above.

 

If you’re feeling stuck, overwhelmed, or simply don’t have the time, Let us know or comment below with your questions.

Digital Marketing "Summer Tune-Up" (3 Simple Questions)

 

Before summer speeds by and we’re officially into the fall season, I recommend taking some time now to tune up your marketing so you have a strong finish to 2015. Before we know it, the holiday season will be here… and then with the blink of an eye, the ball will drop in Times Square.

 

To help you assess your digital marketing and make fast improvements I put together the following 3-question “summer tune-up.”

 

Question 1: Where Can You Get More Website Traffic?

First, look at what’s already working and find ways to improve those campaigns.  What are you doing now that is driving traffic to your website? For example, if SEO is working (generating leads and sales), then determine how you can improve your current rankings and expand to even more relevant keywords.

This sounds overly simple, but do not skip this step!  It’s easy to overlook these easy opportunities to improve your marketing because they are typically not very exciting.  Personally, I find it hard to rally behind “doing more of what we’re already doing,” but the reality is that it’s by far the cheapest and most effective option.

Expanding into new territory is nearly always more expensive and more time consuming so focus on what’s already working first.  Then once you’ve maxed out a particular marketing tactic, then review your options to expand.

Second, assess what’s missing.  What are you not doing that could be driving traffic to your website? For example, if you’re using AdWords Search advertising, then consider expanding to Bing Ads to get even more exposure when your prospects are searching in Bing or Yahoo.  Or if you’re advertising in AdWords and Bing, then look into launching an ad campaign on Facebook.

 

Question 2: How Can You Increase Your Website Conversions?

Driving traffic to your website is only half the battle in digital marketing, yet it’s where most businesses invest most of their time and resources.

The second half, which is arguably the more important half, is converting that traffic into leads and sales.

Consider this example.  One business invests in marketing to drive 1,000 visitors to their website and converts 1% into customers.  A competitor invests half as much to get 500 visitors , but their website converts 2% into customers. Both businesses generate 10 customers, but the competitor invested only half as much to get the same number of customers!  If everything else is equal then the competitor is twice as profitable and can now afford to invest to drive even more traffic.

Can you see now how important it is to focus on improving your website conversions?

Now let’s review your website.  Do you have what’s called a “lead magnet” to capture contact information from website visitors?  A lead magnet is a free offer (report, white paper, video, coupon).

Note that a lead magnet is not an email newsletter subscription!  Email newsletters are not as compelling all by themselves and only a very very small percentage of your visitors will sign up.  Instead of an offering your email newsletter directly, offer a report that provides information or reveals a secret your ideal prospect needs to know. And when people opt-in for this report, they’ll also receive a subscription to your email newsletter.

If you already have a lead magnet, then take a closer look at it.  Could you make it more compelling? Can you offer more lead magnets that more closely match each of your different customer avatars?

 

Question 3: How Can You Improve Your Digital Marketing Tracking?

I’m not going to waste time in this article explaining the importance of tracking. Most people know it’s critical.  The problem is many businesses don’t take the time to set it up correctly, which means they can’t accurately measure the results of their marketing campaigns.

Here are the 3 key components you need to track your digital marketing:

1. Google Analytics to measure visitors and their activity on your website
   
   
2. Phone tracking to measure number of calls for each of your marketing channels
   
   
3. CRM (customer relationship management) tracking to measure leads and sales for each of your marketing channels

If you’re missing any of the components above, then set them up in the order they are listed.

The thing about tracking is it’s not retroactive.  That means if you’re investing in marketing now without tracking, then there is no way to determine which campaigns were profitable and which were losing money.  Only after you set up tracking can you start to calculate your return on investment (ROI).  That’s why I always recommend businesses get their tracking set up as soon as possible.

3 Steps to Pick the Best AdWords Keywords

In today’s article I provide 3 criteria for selecting the best keywords for your Google AdWords campaign.  

If you have ever conducted keyword research for a Google AdWords search campaign, then you know the process can be daunting. Go to adwords.google.com/KeywordPlanner and start searching for relevant keywords for your business.  Within seconds you'll literally have hundreds of pages of keywords that Google has determined are related to your products or services.

 

That's a lot keywords to comb through!

 

In addition to the sheer volume of keyword possibilities there is another problem.  How do you know which keywords are better than others?  Google's keyword planner tool provides search volume, estimated cost per click and competition, but there is no column that grades the keyword opportunities.  Sorry, it's up to you to figure that out on your own.

 

To grade your keywords, you need to first list the criteria that make keywords better advertising opportunities.  In this article, I'll present 3 basic criteria that every keyword must meet before you add it to your AdWords campaign.

 

Criteria #1. Searched In Google

This first criteria should be obvious.  If the keywords you're targeting are not searched in Google, then you're not going to generate any leads or sales from your ad campaign.  There's no harm in adding keywords that are not searched, but you shouldn't expect to get anything from them.

OK, moving on we'll assume we're now only considering keywords that have search volume.

 

Criteria #2. Searched By Your Prospects

Next, we need to make sure the keyword is in fact searched by your ideal prospect.  For example, can you imagine situations where your prospect would turn to Google to search this particular keyword?  Or is it more likely that other people besides your ideal prospect would be searching?

This is not a perfect science and it requires you to put yourself in the shoes of your prospect.  Play devil's advocate and try to think about all the other people that might be searching for your keyword.  Also, review the current ads in Google.com for your keyword to see if those ads are targeting your prospect.  If they are, then that's a good sign.

 

Criteria #3. Searched To Make a Buying Decision

Finally, consider whether the keyword is more likely searched in order to make a buying decision or to do more research.  Your keywords can easily pass the first 2 criteria, but many will fail this last test.

Let's look an example for a chiropractor.  Consider these two keyword opportunities:

1. back pain
2. San Francisco chiropractor

Both are searched in Google. Check... Both are searched by a chiropractor's ideal prospect. Check... But one of them does not pass this 3rd criteria.  Can you guess which one?

It's "back pain."  The "back pain" keyword has no intent to make a buying decision.  It's more of a research keyword.  However, just about everyone that types in "San Francisco chiropractor" is looking to make a buying decision.  See the difference?

Again, this is not a perfect science and it requires you to put yourself in the searcher's shoes.  Think about all the different reasons why someone would search for the keyword you're considering and prioritize the keywords that are more likely searched by prospects looking to make buying decisions.  This will ensure you're targeting keywords in your AdWords campaign that are more likely to drive sales.

 

The 4-Part Framework for Digital Marketing Success

As a kid, I loved puzzles.  It’s not just puzzles though.  I just love the process of discovering how all the individual pieces fit together to make something.  That’s one reason I eventually went on to study engineering in college.

Now, as an adult, I still love puzzles, but I haven’t completed a 1,000 piece jigsaw in a while.  Instead, I focus most of my time and energy these days putting together the puzzle pieces that make up digital marketing.  That’s right, digital marketing is just one big puzzle waiting to be assembled one piece at a time.

But there’s one big difference.  With marketing, you don’t have the finished picture on the box to show you where and how the different pieces will eventually fit together.  That certainly makes marketing a lot harder, doesn’t it?

Well in this article, I’m going to give you that finished picture.  I’ll walk through the proven digital marketing framework so you can see how all of the marketing options available fit together to create a successful marketing plan.

First, The Foundation

Before we dive into the framework, I need to highlight how digital marketing actually works.   If you break it all down to the individual pieces, then digital marketing follows a very basic formula:

(Revenue) = (Website Traffic) x (Conversion Rate) x (Customer Value)

In other words, revenue from digital marketing is directly proportional to how many people visit your website, how many of those people convert into customers, and how much those customers are worth to your business.

Or to put it another way, there are 3 ways to increase your revenue from digital marketing: increase your traffic, increase your conversion rate, and/or increase your customer value.

Also, before we move on it’s important to remember that your revenue will be zero if any one of those 3 variables is zero.  That’s just basic math.  It doesn’t matter if you drive millions of visitors to your website if your conversion rate is zero.  You’ll still end up with zero revenue!

Now that you understand this formula, it’s time to introduce the framework, which I call the 4 Pillars of Digital Marketing success.  These are the 4 Pillars every business must continually work to improve to compete online.

1. Website Traffic

The first Pillar is website traffic.  Obviously if you don’t get any traffic to your website, then you’re not going to be very successful with digital marketing. This is where you need to focus when you’re just getting started.

Think of website traffic like fuel.  You need a constant supply of “fuel” or else you’r marketing will come to a screeching halt.

2. Website Conversions

As I mentioned above, all the traffic in the world does nothing for your business unless you can actually convert it into leads and sales.  For established businesses that already have a steady stream of visitors, improving website conversion is likely the biggest leverage point to increase sales.

Here’s a quick example to highlight this point.  Let’s say your website gets about 1,000 visits per month and of those visitors about 5 convert into sales. That’s a 0.5% conversion rate.  What happens if you can increase your conversion rate to 1%?  You’ll double your sales with the same traffic you’re already getting to your site!  That means you would double your sales with no more investment in traffic tactics like advertising, SEO, social media, etc.

3. Customer Value

Customer value is often the X-factor in digital marketing, yet many businesses ignore it.  Again, I’ll use an example so you can see how your customer value plays a role in your marketing.

Let’s say your conversion rate is 0.5% and your average customer value is $100.  That means, on average one visitor to your website is worth $0.50. That also means you can not afford to pay more than $0.50 to drive a visitor to your website.  If you pay more than 50 cents, then you’ll lose money.

What happens if one of your competitors has the same conversion rate, but a slightly higher customer value of $150?  Well, this competitor can afford to pay $0.75 and will inevitably be able to buy more traffic than you.  Even though the competitor may have the same offer, a similar website, and the same conversion rate, they’ll dominate the market due to their higher customer value.

4. Tracking

The final Pillar is tracking.  Without proper tracking in place, then you’ll be flying blind with very little hope to improve the other 3 Pillars.

Think of tracking like the dashboard of your car.  Could you imagine driving if you didn’t have a speedometer or a fuel gauge?  That would be pretty stressful because you wouldn’t know if you needed to slow down or speed up.  Plus, you would likely run out of fuel with no warning signs.

Proper tacking will guide your marketing decisions by telling you where you need to focus.

Why Most Marketing Plans Fail

July marks the halfway point in 2015 so it’s a great time to review your progress compared to the marketing plan and goals you set in January.  Are you ahead of your projections? Behind? Or are you not sure where you filed your marketing plan? :)

We all know it’s important to set goals and create a plan of attack around January every year.  However, that activity will never have a big impact on your business unless you actually USE your plan.   This is counter to what we learn in school, which is why I think it’s so hard to break the habit.

Why We’re Programmed to Never Review Our Marketing Plans

In school, when we write papers and hand in reports, they are done.  If you were like me, then you probably NEVER read that paper or report again.  The teacher read it, gave you a grade, and you moved on to the next assignment.  That was the process for me in every single grade, including college.

Because of that “training” for about 16 years, we all tend to approach our marketing plan document the same way. We go through the grueling process to write the plan, maybe pull an all-nighter or two to hit our self-inflicted deadline, and then we mark that task complete.

What happens next?  The plan most likely sits on your desk, in a filing cabinet, or in a folder on your computer until half the year or maybe even the entire year has gone by.  Again, this is no different from all those papers you wrote in school and never read again.  It was good exercise to hone your writing skills, but a lousy way to execute and improve your marketing.

Your Marketing Plan Is a Training Program (Not a Report)

The solution to this problem is quite simple: don’t think of your marketing plan as a document or a report.  If you do, then you’ll naturally struggle to go back and review the plan throughout the year.  Remember, our brains have been programmed from school to believe reports don’t need to be reviewed after they are completed.

Instead, think of your marketing plan like a training program.  More specifically, I like to think of my plan like a marathon training program.  Here are a few of the reasons why this change in mindset will help you achieve more of your marketing goals in the remainder of this year.

You Must Continually Review Training Programs

If you have ever followed a training program, then you know that you have to continually review the plan to see what you are supposed to do each day, week, and month.  Personally, I find it’s easiest to print the program and hang it on my refrigerator so that I can quickly see when and what my workout is going to be for the week.  I know if I just stick to the plan, then I’ll be physically ready in November for the marathon.

I doubt many people reading this have their marketing plan hanging on their refrigerator. :)  But if you did have your plan more visible, then you would know what you need to do each day, week, and month to hit your goals.  In other words, you would stay more focused and ignore distractions that are not integral to the plan you already set.

Training Programs Have Clearly Defined & Attainable Milestones

When I was training for my first marathon, I had a real fear that I wasn’t going to finish.  I’m sure just about every first timer has that same fear.  26.2 miles almost sounds impossible unless you’ve done it before.

The beauty of a marathon training program is how it makes each milestone attainable.  By the time you need to run 10 miles, you’ve already run an 8 miler.  By the time you need to run 20 miles, you will have completed an 18 mile run.  Running just 2 more miles doesn’t sound too bad.

That’s exactly what your marketing plan should do as well.  Your plan should list incremental milestones that lead up to your ultimate goal.

Training Programs Are Created By Experts

Would you trust a marathon training program that was created by someone who never ran or coached an athlete to run a marathon?

I definitely would not.  Unless you’re trying to break a world record, someone has already done what you’re trying to achieve.  All you need to do is go find and follow that training program.  I’m not implying it’ll be easy.  It’ll certainly be hard, but at least you’ll be following a proven training program developed by an expert.

The same approach should be taken with your marketing plan.  There are no extra points for creating your plan completely on your own.  In fact there is no benefit at all to planning without expert advice. Find business owners and consultants who have already hit your goals.  Then follow a similar training program.  It won’t be easy, but you’ll have the confidence you’re on the right track!

3 Steps to Reel In Customers from Social Media Marketing

In this article, I'll explain as I walk through the 3 steps to social media marketing success.  You'll see that one step alone doesn't do much for your business.  You need all three working together.

1. Build Your Audience

This should be obvious, but social media relies on first building an audience.  If you don't have an audience then no one is going to read your posts.

When you're first starting out and you don't have an audience, it's like fishing in a pond or a section of a pond that has no fish.  It doesn't matter if you're the best fisherman using the best gear, you're not going to catch any fish!

That means you need to adjust your goals in the early stages of social media marketing.  If you expect to drive sales right away, then you're going to be disappointed.  Instead, focus on tactics to build your target audience first.

2. Engage Your Audience

Now we get to the true secret behind the Banjo minnow.  When you watch the training video, you learn how to cast and reel in the lure to give it the lifelike action described in the commercial.  Again, if you just cast and reel in the lure normally, then the Banjo minnow does not work!  I've tested both ways. 

You must use the technique in the video.

The reason why the lure works is because the action engages the fish -- it catches the fish's attention.  That's the secret to fishing right there.  You need to use a lure combined with the correct action to get a fish to bite.

The same thing is true with social media.  You must engage your audience with the right content, at the right frequency, to maintain the attention of your target market.

3. Convert Your Audience

Finally, we get to the step we all tend to focus on: conversion.  As I mentioned earlier in step 1, it's not realistic to expect conversions when you're just starting out with social media and you do not yet have an audience.  It's also not realistic to expect conversions if you are not yet engaging with your audience as explained in step 2 above.  As you can see, the order of these steps matters greatly.

When you're fishing, you need to first pick a spot where you know there are fish.  That's step 1.  Then the next step is to find the right lure and action that engages the fish you're targeting.  In my case, the Banjo minnow is perfect for catching pickerel!  The final step is to reel in the fish.  That's the conversion step. It's also the part of fishing where you have the most fun.  Everything up until the reeling in is basically hard work and trial and error to find the most engaging lure and action.

In other words, focus on finding the right types of content (informational, educational, inspirational, entertaining) for your social media, and then step 3 will get a whole lot easier (and more fun).

Still not active on social media? 3 Reasons to Invest in Social Media

If you’re skeptical about social media, you’re not alone. I was actually very skeptical for a long time. But now I truly believe that every business should be active on social media. And here’s why...

3 Reasons to Invest in Social Media

1. To Boost Your SEO.

Social media is a growing factor in Google’s ranking algorithm.  If you're not active on social media, prepare to see your more "social" competitors climb above you in Google in the months and years to come. (Don’t say I didn’t warn you...)

2. To Control Your Online Reputation.

More and more customers are checking out businesses on social media sites and reading reviews before deciding whether or not to do business with a particular company.  Staying active on social media is one of the best ways to cultivate a positive online reputation (so you attract more customers).

3. To Strengthen Customer Relationships.

Nothing is more valuable in your business than your customer relationships. And social media is one of the best ways to build stronger relationships with prospects and customers, so you close more initial sales, get more repeat sales, and generate more referrals.

Too busy to manage your social media?  

Let us manage it for you. 

Why Duplicate Content Is a Problem (& How to Fix It)

 In this article, I’ll review what we covered in the training and go into a little more detail so make sure your website isn’t suffering in the search results due to duplicate content issues.

Why Is Duplicate Content a Problem?

First, let’s address the question why is duplicate content a problem with SEO? Once you understand the problem from Google’s perspective, then I promise this will all make a whole heck of a lot more sense.

I’ll use an example that I’m sure we all can relate to.  Let’s say you just finished a book and you want to find a new one to read.  You send a quick email to your friends (or post to Facebook) asking them for suggestions and then you anxiously await their replies.

In this example, the best possible outcome is to get several different book titles that you can review and decide which one to read.  The worst possible outcome would be to get the same exact book title from all of your friends and upon reviewing that title decide it’s not for you.  In other words, you want to get a variety of different options in order to maximize the chances that you’ll find a book that fits your criteria.

This is similar to Google’s approach to their search results page.  Google knows if they give their searchers 10 webpages that are nearly identical, then that severely hurts their chances of providing the searcher with the information that fits her criteria.  How frustrating would it be to click on all 10 webpages in the search results only to find the same information?

To combat this problem, Google’s algorithm prevents duplicate pages from showing up for the same search phrases.  That means, if your page is nearly identical to another webpage online (either on your site or on another website), then only one of those pages will rank in Google.

How to Check for Duplicate Content

There are a lot of tools out there to check for duplicate content.

The two I recommend are:

1. Siteliner.com (free)
2. Copyscape.com (paid)

In both tools, you copy/paste your website URL into the search bar and click “Go” to run a duplicate content check.  In many cases, you will find some duplicate content so now let’s talk about how to fix it.

How to Fix Duplicate Content

At this point I know you’re hoping I’m going to give you the one, quick-and-easy, push-button solution. Unfortunately, it’s not that easy and the correct solution depends on your situation.  Here are some possible solutions to help you make the best choice:

1. 301 Redirect.  A 301 redirect would automatically forward people from one duplicate page to the other.  By 301 redirecting, you effectively eliminate the duplicate content because now there is only 1 page that can be accessed online. 
2. No Index.  You can add <meta name=”robots” content=”noindex” /> to one of the duplicate pages to tell all search engines you do not want the page included in their index.  In this case, you’re not redirecting the traffic; You’re simply removing one of the pages from being considered in the search results. 
3. Rel=canonical. Finally, a third option is to use the rel=canonical tag on your duplicate pages.  This tag tells search engines which URL of your duplicate pages should be included in the search results.  The code to add is <link rel=”canonical” href=”http://www.yourdomain.com/the-url-you-want-to-rank-in-Google.html” />.

As you can see, all 3 options are fairly technical so I recommend talking with your web developer to see which one makes the most sense for your website.

Are There Other Issues Preventing You From Ranking In Google?

Duplicate content is just one of many issues that could be hurting your rankings in Google.  If you think there may be other problems with your website, then you need to conduct an SEO audit.

Are YouTube Video Ads Better Than TV Ads?

About 2 years ago, I started testing YouTube ads and I quickly discovered that one ad format, In-Stream ads, performed very well.  The other two options, In-Search and In-Display, are great if all you care about are increasing your YouTube video view count.  But if you want to drive leads and sales for your business, then you’ll want to stick to In-Stream ads.

An In-Stream ad is just like a TV ad that you probably see every day, but instead of streaming on your TV, the ad is displayed before someone watches a video online.  If you’ve ever watched a YouTube video and noticed an ad played right before the video you wanted to watch, then you experienced a YouTube In-Stream ad.

There are obviously a lot of similarities between YouTube video ads and TV, but there are also some important differences that in my opinion make YouTube video ads a far better option for many small businesses.  Let’s take a closer look at 7 of these differences.

#1: Pay Per (Actual) View Of Your Ad

Imagine advertising on TV and you only had to pay when a prospect actually watched the entire ad.  If anyone fast forwarded (skipped) your ad, then you wouldn’t pay a penny.

Sounds too good to be true when you’re thinking about buying TV ad spots.  However, this is exactly how YouTube In-Stream ads work.  You only pay for actual views of your ad! 

 After 5 seconds, your prospects have the option to click “Skip This Ad” and when that happens the advertiser is not charged for the ad spot.  We’re talking about literally only paying for views of your ad.

Clearly, that reduces a lot of the risk to give this a try.  But it gets even better…

#2: No Minimum Investment To Start

In addition to only paying for views of your ad, there’s also no minimum investment.  With traditional TV advertising and media buying, you’ll have to invest thousands upfront to lock in your air time.  Unless you have a proven ad campaign, there’s a ton of risk to test TV ads.

But again, with YouTube video ads, there’s no minimum to get started.

   

There also isn’t too much competition (yet) for these ad spots so the costs are still pretty low. In the markets we’ve tested, for about 10 cents you can get a real view of your ad, which means a couple hundred bucks will allow you to reach 2,000 prospects.  I’m not saying $200 is necessarily enough for a real test, but you get the idea.  Compared to TV, YouTube video ads are going to be much less expensive to get started.

#3: Precision Targeting Options

One of my favorite things about online advertising is all the different targeting options. 

 You’ve got the basics like demographics, geography, and time of day. Then you’ve got contextual targeting so you’re showing your ads before relevant YouTube videos.  And finally, you can layer on more advanced targeting options like retargeting and interest targeting, based on your prospects’ historical browsing behavior.

If you know exactly who your ideal customer is, then chances are very good that you can target them with YouTube video ads.

#4: More Ad Reach

This one may come as a surprise.  According to a Nielson report, YouTube reaches more US adults (18 – 34 years old) than ANY cable network. Therefore, advertising in YouTube may actually give you more ad reach than a TV commercial.

Plus, think about user behavior on this media.  My wife and I have a few TV shows we like to watch throughout the year, but we rarely watch them during their regularly scheduled airing.  We record them. Then when our kids, Violet and Emmett, are in bed and we have some free time, we watch the show. We rarely watch the commercials because we can fast forward through them.

With YouTube video ads, your prospects can still skip your ads, but only after watching 5 seconds of your ad.  That means you could have a better shot at capturing your prospects’ attention with a YouTube video ad than with TV.

#5: Easier for Your Prospects to Take Action

This is a huge difference.  When you see a TV ad for a product or service you need right now, then what are your options to take action?  You have to go find your phone and call the business if the time of day is appropriate.  Or you can go find your tablet, computer, or mobile device to load up the company website.  Or you can get off your couch and go to the actual store or office.

All 3 of those options require a fairly big step.  Let’s compare that to YouTube video ads…

For your prospect to take action on a video ad, she has to muster up the strength to move her mouse over the video ad (if it’s not already there) and then click.   After clicking on the ad, your prospect will visit your ad’s landing page where you can further explain your offer and ideally collect contact information or generate a sale.  Since video ads are online, it’s just a whole lot easier to get your prospects to take action.

#6: Easier for You to Track Your ROI

Again, since video ads are online and your prospect can take action online, it’s easier for you to track your return on investment (ROI).  Within your YouTube ad dashboard, you’ll see how many people saw your ad, how many clicked through to your landing page, and if you have conversion tracking installed, then you’ll see how many completed your webform or placed an online order.

With TV ads, it’s obviously not that simple.

#7: Free Organic Ad Impressions

Finally, with video advertising on YouTube, you get the additional benefit of free organic ad impressions.  Since the ad is hosted on YouTube like any other video, then it has a chance to rank in YouTube’s search results (by the way YouTube is the 2nd largest search engine so this can be significant free traffic).  Also, your video has a chance to be displayed and clicked on for free as a related video along the right column when prospects are watching other videos.

And the last, but not least, video ads can be easily shared with friends online by posting to social media or via email.  All of these examples give your advertisement even more exposure at absolutely no additional cost.  Who doesn’t love free exposure? :)

3 Reasons Why We Invest In Social Media & You Should Too

I'll admit, when social media sprinted on to the digital marketing scene, I was extremely skeptical.  Facebook, Twitter, Google+, LinkedIn, Pinterest, and all the other social media sites reminded me of MySpace and my first instinct was to wait until they all followed the same path to destruction.  I was very cautious to avoid investing time and money into a marketing fad.

But I was wrong.  Social media marketing is not going anywhere.  In fact, all signs are pointing to social media being an integral component in the future of digital marketing. That's because every day the lines get more and more blurry between social media and other core digital marketing tactics like SEO, advertising, and email marketing.  The days of focusing on just one isolated tactic are over.  To have long-term success with digital marketing, we need to take a more holistic approach.


In case you're like me and you're skeptical about the value of investing in social media marketing, I'm going to walk through 3 reasons that may change your mindset. 

Reason 1: Boost Your Other Channels

Chances are good you're already investing in other channels like SEO and digital advertising.  But as I mentioned above, the lines are getting blurry between those tactics and social media marketing.  That's because social media now impacts those channels either positively or negatively.

Let's take SEO as an example.  A successful SEO campaign relies on content marketing (for example. publishing high-quality articles and then sharing them online).  What do you think is one of the best ways to share content online?  That's right, social media!  Sites like Facebook and Twitter are perfect for maximizing the exposure of your content and, in turn, increasing the number of links from other websites.

On the advertising side, the social media giant, Facebook, should not be ignored.  As the Facebook ad platform continues to mature, it's now possible for businesses to laser-target their ideal customers to drive more leads and sales.  Plus, social media (such as the number of Likes you have) can be great social proof on your advertising landing pages to increase your conversion rates.

Reason 2: Control Your Reputation

What is likely the first thing a prospective customer will do when she first learns about your business? I'll do this before or sometimes after I've already contacted the business and it always impacts my decision to purchase.

The answer is that prospective customers will "Google" your business name as a way to run a quick background check.  It takes just a few minutes to search and see what pops up about the company.  In some cases there won't be much info, which can be concerning because it indicates the business may not be legit.  In other cases, there will be lots of info that is either positive or negative.

Here's a quick tip to help you with your search engine reputation management: If you set up social media profiles for your business name, then those pages are highly likely to rank at the top of Google for brand searches.  In other words, you can use your social media profiles as a way to control what prospective customers will see when they search for your business.

And don't forget about how this could impact your hiring process.  Potential employees will certainly "Google" your business name to do their homework as well.

Finally, in addition to setting up social profiles, it's important to stay engaged in order to establish and protect your reputation. Specifically, I'm talking about cultivating positive reviews and responding to any comments or complaints you may receive.

Reason 3: Keep Your Audience Engaged

The final reason to invest in social media is to keep your audience engaged.  This may not sound like much, but I would argue that engaging your audience is one of the most important jobs of your digital marketing.  Think about that for a minute.  In order to make a sale you must first have an engaged prospect.  Then, in order to generated repeat purchases and encourage more referrals you must keep your customers engaged.  If you lose mindshare and attention, then you lose sales.

The key to engagement is to actually reach your audience. Businesses that rely solely on direct mail, phone and/or email marketing are missing out on a segment of their market that could be reached via social media.  I'm not suggesting one tactic is better than the other.  I'm simply highlighting the fact that social media allows businesses to get in front of more of their audience to engage and maximize sales, repeat purchases, and referrals.  

7 Ideas to Generate More Leads From Your Website

If you’re looking for ideas to generate more leads from your website, then you’ve come to the right place.  In this article, I’ll walk through 7 tactics that nearly every business can use that will convert your website from a passive brochure into a 24/7 lead generating machine.

Before we get into the tactics, it’s important to understand there are two very different types of website visitors:

    Buyers – Buyers are visiting your website to learn more about your product or service in order to make a buying decision in the near future.  They know what they’re looking for and are are ready to pull the trigger as long as your product or service fits their criteria.

    Browsers – Browsers are visiting your website to learn more about your product or service, but they aren’t ready to buy.  They are interested, but don’t know if they really need what you’re offering.

Of course we all want more buyers, but the reality at any given time is that the vast majority of your website visitors are browsers.  This is a key insight that leads us to one of the most important jobs of your website, which is to capture contact information from as many visitors as possible.  That way you can follow up with both buyers and browsers until they are finally ready to buy.

With this in mind, let’s dive into the tactics to capture more of your visitors’ contact information.  We’ll start with the basic tactics and move our way to the more advanced tactics at the end.

1. Add a General Contact Form

This may come as a surprise, but I still see websites that don’t have a general contact form.  I guarantee these websites are missing out on potential sales from visitors that would have submitted the contact form with basic buying questions.

For example, many people do research during non-business hours when calling is not an option.  In this case, it’s easier to complete a website contact form to get an answer to a question that could ultimately lead to a purchase.

If you do not have a general contact form, then this is one of the easiest ways to start generating more leads from your website.


2. Add Product or Service Specific Forms

The next step once you have your general contact form set up is to create product or service specific forms.  For example, on your product or service description page, add a “request a quote” or “request a demo” or “schedule an appointment” form to capture the contact information from buyers interested in that particular product or service.

The leads from these more specific forms will tend to be higher quality and further along the buying process compared to leads from your general contact form.


3. Add a Lead Magnet

Once you have the first two types of forms installed on your website, then it’s time to switch gears and focus on capturing contact information from all of those browsers.  Again, browsers aren’t ready to buy right now so they are not likely going to request a quote or ask a buying question on your general contact form.

Therefore, we need to take a different approach by using what’s called a “lead magnet.”  A lead magnet is something valuable (information, coupons, access to a tool) that you can offer on your website for free, in exchange for contact information.  For example, our homepage lead magnet is the Internet Marketing Survival Guide.  Plus, we offer other free tools like an SEO checklist and an AdWords checklist.

As you can see in these examples, the key is to offer something relevant and valuable to your target market in exchange for at least an email address so you can follow up.


4. Use a 2-Step Checkout Process

If you have an e-commerce website, then this is a great way to start generating more leads immediately.

As you probably know, every e-commerce website suffers from shopping cart abandonment, which is when buyers go through the process of adding products to their shopping cart, but don’t end up completing the order.  On many e-commerce websites, the order form is the last step and it’s also the only form that collects the customer’s contact information.  Therefore, when shoppers abandon their carts, you have no contact information to follow up. That is the case, unless you use a 2-step checkout process.

Simply add a step right before the final checkout page to collect a little information like name and email address.  Then after the 1st step is complete, the customer is redirected to the final checkout page to complete the order.  If the customer does not complete the final form, then you can use the contact information you collected on the 1st step to follow up and close the sale.


5. Add Online Chat

I’m sure everyone is familiar with online chat.  There are two types of chat that you can use: Live and Automated.  Live chat is obviously when a live person is chatting with the website visitor.  Automated chat is pre-programmed to answer frequently asked questions from visitors, which can save you time and money (but also can frustrate visitors that have more unique questions).

Generally, I recommend businesses test out live chat during regular business hours as yet another way to capture contact information from leads.


6. Add an Exit Popup

Have you ever tried to leave a website and you were quickly presented with a popup window explaining a special offer?  That’s an exit popup.

Exit popups are a last ditch effort to capture contact information from a visitor about to leave your website (possibly forever).  For example, you can use a lead magnet exit popup to present a free offer or a special coupon, you can offer live chat to get the visitor’s questions answered, or you can offer a free quote or demo.


7. Add a Lightbox

The final tactic is to use what’s called a “lightbox.”  A lightbox is the more user friendly version of the old pop-up window.  With a lightbox, the form is presented on top of the webpage the visitor was reading.  This is a more advanced tactic because you need to be careful about where you use the lightbox and how frequently the lightbox appears for visitors.  Obviously it’s important to balance the pros of capturing contact information versus the cons of annoying potential buyers.