3 Steps To Find The Best SEO Keywords

I received a lot of questions about keyword research, so in today’s article, I’m going to walk through some of the steps we take to identify the best SEO keywords for any type of business.

 

Step 1. Brainstorm the Obvious Keywords

SEO keyword research is sort of like using a thesaurus. You need to start with a list of keywords, which we call a “seed” list.

 

I recommend you start by brainstorming the most obvious phrases that your prospect would search to find your product or service.

 

For example, if you are a dentist in New York, most likely, people are going to search ‘New York City dentist’ or ‘NYC dentist’. Those are what I would call the obvious keywords.

 

Once you’ve brainstormed some obvious keywords, you’ll want to plug them into Google’s Keyword Planner. This tool will give you more keyword ideas, as well as search volume.

Step 2. Sort By Search Intent

Google’s keyword tool will spit back a bunch of keyword ideas, and these keyword ideas will generally fall into 2 categories…

 

1. Keywords with purchase intent – where it’s obvious that prospects are looking to buy a product or hire a service provider.

 

2. Keywords with research intent – where the prospect is most likely just doing research, and not ready to buy.

 

In our example above, “NYC Dentist” is a classic example of a purchase intent keyword. You’d search that if you were looking to make an appointment with a dentist.

 

However, “dentistry” would be an example of a research intent keyword. If somebody is searching “dentistry,” they’re probably not ready to go to a dentist quite yet. In fact, they may not be interested in going to a dentist at all. They could be researching the field of dentistry and considering becoming a dentist.

 

Your first priority when optimizing your website for SEO should be to optimize your homepage and product/service pages for “purchase intent” keywords.

 

Note: It’s important to optimize your website for “research intent” keywords too… typically that’s where you can find some really nice “low hanging fruit” opportunities to drive traffic in the short-term. But we recommend that as Phase 2 after optimizing your core pages for “purchase intent” keywords.

Step 3. Prioritize By Search Volume

As I mentioned, Google’s Keyword Planner Tool will also show you the search volume. By “search volume,” I mean how many times that particular keyword phrase is searched in Google every month.

 

You’ll see that some keywords are only searched ten times a month, some are searched thousands of times per month, and some are actually not searched at all. Of course, you want to avoid optimizing for keyword phrases that nobody’s searching for.

 

If you start with obvious keywords, and then sort by search intent, and prioritize by search volume, you’ll be well on your way to finding the best SEO keywords in your market.

Digital Marketing "Summer Tune-Up" (3 Simple Questions)

 

Before summer speeds by and we’re officially into the fall season, I recommend taking some time now to tune up your marketing so you have a strong finish to 2015. Before we know it, the holiday season will be here… and then with the blink of an eye, the ball will drop in Times Square.

 

To help you assess your digital marketing and make fast improvements I put together the following 3-question “summer tune-up.”

 

Question 1: Where Can You Get More Website Traffic?

First, look at what’s already working and find ways to improve those campaigns.  What are you doing now that is driving traffic to your website? For example, if SEO is working (generating leads and sales), then determine how you can improve your current rankings and expand to even more relevant keywords.

This sounds overly simple, but do not skip this step!  It’s easy to overlook these easy opportunities to improve your marketing because they are typically not very exciting.  Personally, I find it hard to rally behind “doing more of what we’re already doing,” but the reality is that it’s by far the cheapest and most effective option.

Expanding into new territory is nearly always more expensive and more time consuming so focus on what’s already working first.  Then once you’ve maxed out a particular marketing tactic, then review your options to expand.

Second, assess what’s missing.  What are you not doing that could be driving traffic to your website? For example, if you’re using AdWords Search advertising, then consider expanding to Bing Ads to get even more exposure when your prospects are searching in Bing or Yahoo.  Or if you’re advertising in AdWords and Bing, then look into launching an ad campaign on Facebook.

 

Question 2: How Can You Increase Your Website Conversions?

Driving traffic to your website is only half the battle in digital marketing, yet it’s where most businesses invest most of their time and resources.

The second half, which is arguably the more important half, is converting that traffic into leads and sales.

Consider this example.  One business invests in marketing to drive 1,000 visitors to their website and converts 1% into customers.  A competitor invests half as much to get 500 visitors , but their website converts 2% into customers. Both businesses generate 10 customers, but the competitor invested only half as much to get the same number of customers!  If everything else is equal then the competitor is twice as profitable and can now afford to invest to drive even more traffic.

Can you see now how important it is to focus on improving your website conversions?

Now let’s review your website.  Do you have what’s called a “lead magnet” to capture contact information from website visitors?  A lead magnet is a free offer (report, white paper, video, coupon).

Note that a lead magnet is not an email newsletter subscription!  Email newsletters are not as compelling all by themselves and only a very very small percentage of your visitors will sign up.  Instead of an offering your email newsletter directly, offer a report that provides information or reveals a secret your ideal prospect needs to know. And when people opt-in for this report, they’ll also receive a subscription to your email newsletter.

If you already have a lead magnet, then take a closer look at it.  Could you make it more compelling? Can you offer more lead magnets that more closely match each of your different customer avatars?

 

Question 3: How Can You Improve Your Digital Marketing Tracking?

I’m not going to waste time in this article explaining the importance of tracking. Most people know it’s critical.  The problem is many businesses don’t take the time to set it up correctly, which means they can’t accurately measure the results of their marketing campaigns.

Here are the 3 key components you need to track your digital marketing:

1. Google Analytics to measure visitors and their activity on your website
   
   
2. Phone tracking to measure number of calls for each of your marketing channels
   
   
3. CRM (customer relationship management) tracking to measure leads and sales for each of your marketing channels

If you’re missing any of the components above, then set them up in the order they are listed.

The thing about tracking is it’s not retroactive.  That means if you’re investing in marketing now without tracking, then there is no way to determine which campaigns were profitable and which were losing money.  Only after you set up tracking can you start to calculate your return on investment (ROI).  That’s why I always recommend businesses get their tracking set up as soon as possible.

Why Most Marketing Plans Fail

July marks the halfway point in 2015 so it’s a great time to review your progress compared to the marketing plan and goals you set in January.  Are you ahead of your projections? Behind? Or are you not sure where you filed your marketing plan? :)

We all know it’s important to set goals and create a plan of attack around January every year.  However, that activity will never have a big impact on your business unless you actually USE your plan.   This is counter to what we learn in school, which is why I think it’s so hard to break the habit.

Why We’re Programmed to Never Review Our Marketing Plans

In school, when we write papers and hand in reports, they are done.  If you were like me, then you probably NEVER read that paper or report again.  The teacher read it, gave you a grade, and you moved on to the next assignment.  That was the process for me in every single grade, including college.

Because of that “training” for about 16 years, we all tend to approach our marketing plan document the same way. We go through the grueling process to write the plan, maybe pull an all-nighter or two to hit our self-inflicted deadline, and then we mark that task complete.

What happens next?  The plan most likely sits on your desk, in a filing cabinet, or in a folder on your computer until half the year or maybe even the entire year has gone by.  Again, this is no different from all those papers you wrote in school and never read again.  It was good exercise to hone your writing skills, but a lousy way to execute and improve your marketing.

Your Marketing Plan Is a Training Program (Not a Report)

The solution to this problem is quite simple: don’t think of your marketing plan as a document or a report.  If you do, then you’ll naturally struggle to go back and review the plan throughout the year.  Remember, our brains have been programmed from school to believe reports don’t need to be reviewed after they are completed.

Instead, think of your marketing plan like a training program.  More specifically, I like to think of my plan like a marathon training program.  Here are a few of the reasons why this change in mindset will help you achieve more of your marketing goals in the remainder of this year.

You Must Continually Review Training Programs

If you have ever followed a training program, then you know that you have to continually review the plan to see what you are supposed to do each day, week, and month.  Personally, I find it’s easiest to print the program and hang it on my refrigerator so that I can quickly see when and what my workout is going to be for the week.  I know if I just stick to the plan, then I’ll be physically ready in November for the marathon.

I doubt many people reading this have their marketing plan hanging on their refrigerator. :)  But if you did have your plan more visible, then you would know what you need to do each day, week, and month to hit your goals.  In other words, you would stay more focused and ignore distractions that are not integral to the plan you already set.

Training Programs Have Clearly Defined & Attainable Milestones

When I was training for my first marathon, I had a real fear that I wasn’t going to finish.  I’m sure just about every first timer has that same fear.  26.2 miles almost sounds impossible unless you’ve done it before.

The beauty of a marathon training program is how it makes each milestone attainable.  By the time you need to run 10 miles, you’ve already run an 8 miler.  By the time you need to run 20 miles, you will have completed an 18 mile run.  Running just 2 more miles doesn’t sound too bad.

That’s exactly what your marketing plan should do as well.  Your plan should list incremental milestones that lead up to your ultimate goal.

Training Programs Are Created By Experts

Would you trust a marathon training program that was created by someone who never ran or coached an athlete to run a marathon?

I definitely would not.  Unless you’re trying to break a world record, someone has already done what you’re trying to achieve.  All you need to do is go find and follow that training program.  I’m not implying it’ll be easy.  It’ll certainly be hard, but at least you’ll be following a proven training program developed by an expert.

The same approach should be taken with your marketing plan.  There are no extra points for creating your plan completely on your own.  In fact there is no benefit at all to planning without expert advice. Find business owners and consultants who have already hit your goals.  Then follow a similar training program.  It won’t be easy, but you’ll have the confidence you’re on the right track!

Bing Ads Introduces Performance Comparison Graphs

The Bing Ads UI has long been plagued by obfuscation. Yes, there have been improvements such as the addition of performance trends and change history visualization, but there hasn’t be a way to compare performance data without downloading, formatting  and analyzing reports on your own. Finally, Bing Ads is working on a solution.
Today the company announced it’s working on new performance comparison feature to:

• Compare your current performance to that of a previous period.
• Compare your performance with the MOVING AVERAGE, a reliable performance baseline to measure the success of your campaigns against.
• Compare your performance between weekdays and weekends.
• See performance comparison in the context of change history.

The new feature , now in pilot mode, follows the same layout as the current performance trend with the addition of a “Comparison range” drop down with three options: Previous period, same period last year, moving average.

Both the ability to see performance by Moving average and the shaded Weekend markers are features that are unique to Bing Ads and not seen in Google AdWords.
Moving Average is calculated by averaging the performance metrics across the previous 4 days. All 4 days are of the same day of the week as the original day:

The Moving Average represents the “normal” performance level that can be used as a baseline to measure your daily performance, because it smoothes out the random fluctuations in the comparison trend line, and it also takes care of the “day of the week” factor. It answers advertisers’ frequent question, “how did my campaign do on day x compared with a typical day of the same day of the week?”

The comparative views will be added to the Change History tab as well.
If you’re interested in participating in the pilot, send requests to CHPilot@microsoft.com.

Google Tablet CPCs Rise 1.7% Above Desktop For First Time [The Search Agency Report]

The Search Agency issued its Q2 State of Paid Search report today, finding that overall impressions were up 19.2 percent across all search engines quarter-over-quarter (QoQ), while overall clicks declined 7.8 percent. Cost-per-click (CPC) rose across all devices.
This marks the first quarter The Search Agency has seen tablet CPCs outpace those of desktops on Google. Tablet CPCs rose 26 percent QoQ, coming in 1.7 percent higher than desktops.

Overall tablet clicks dropped 8 percent QoQ. Year-over-year, however, tablet clicks were up 62 percent. Bing continued it growth on tablets, increasing its share of clicks from 8.7 percent in Q1 to 10.9 percent in Q2.
Smartphone were the only device segment to see an increase in clicks QoQ, with a slight uptick of 1.6%. Smartphone ad spend leaped 25 percent for the quarter.
CPCs Rise Across Search Engines
Overall cost-per-click increased 17.3 percent QoQ and 10 percent YoY.
On Google, CPCs showed an increase across every type of device QoQ,  with the largest increase coming on tablets at 26 percent. Bing’s average CPC increased 18.9 percent YoY and remained relatively flat QoQ.

The Impact Of Enhanced Campaigns 

While reports from RKG and Covario concluded that enhanced campaigns have had little impact so far on CPCs, The Search Agency finds otherwise. The report says, “The rise in marketplace competition caused a spike in CPCs during Q2″.
The report also suggests that enhanced campaigns played a role in the relative decline in clicks QoQ compared to impressions: Declining CTR “may indicate a shift in matching or query mapping changes at the search engine level.” Google impressions rose 21.4 percent while clicks fell off 7.1 percent QoQ.
CTR dropped sharply in Google from last quarter — from 3.46 percent to 2.66 percent. However, it looks more like there was a spike in Q1.

Though less dramatic, Bing also saw click declines. Bing impressions rose 15.6 percent while clicks dropped 4.1 percent QoQ. Bing also saw an increase in CTR in Q1 and dropped back closer to Q4 levels last quarter.
Overall CTRs fell across devices in Q2. Desktop was off 22.6 percent QoQ, though just 3.9 percent YoY. Smartphone CTR fell 18.6 percent QoQ and 16.5 percent YoY. And Tablets saw the biggest QoQ drop, falling 21.1 percent, and 15.1 percent YoY.
Desktop Losing Share of Spend 
The Search Agency found desktop share of spend continued to fall, coming under 75 percent for the first time this quarter. Desktop 74.5 percent share of spend marks a 12.5 percent drop YoY and 2.5 percent dip QoQ.
Smartphone share of spend has risen 70.4 percent YoY and 12 percent QoQ. While tablets have increased their share of spend by 74.7 percent YOY and 4.2 percent QoQ.

Mobile Efficiencies Still High On Bing

While Google CPC efficiencies compared to desktop are falling for both smartphones (11.3 percent down from 14.1 percent in Q1) and tablets (now 1.7 percent higher than desktops), there are still sizeable discounts on Bing. Bing smartphone CPCs were 28.3 percent lower than desktop in Q2 (way up from 16 percent in Q1), and Bing tablet CPCs are off 7.7 percent compared to desktops. That’s up from 5.2 percent in Q1.
The Search Agency sees device adoption on Bing continuing to grow and suggests there is a particularly strong opportunity to add tablet campaign on Bing. Overall they suggest adopting a consistent mobile strategy to better understand consumer search behavior and increasing clickshare on tablets and smartphones.

Before You Quit Pay-Per-Click, Follow These PPC Tips

The thought of advertising your small business is both exciting and unnerving.  Many business owners are proactive when it comes to marketing their own business, using pay-per-click (PPC) advertising for instant results. When business owners try to handle their own PPC ,  they can spend  hundreds or even thousands of dollars on pay-per-click advertising  only to see little return on their investment.
Before you give up on PPC, consider the common mistakes that business owners make when managing their own advertising campaigns:

1. Having Unrealistic Expectations
2. Not Checking the Terms They are Actually Paying For
3. Not Adding Negative Keywords
4. Creating Ads Without Keyword Relevant Landing Pages

Having Unrealistic Expectations

Small business owners need to be broken out of the traditional advertising mindset.  For years, small business owners advertised on printed media, radio, and television. They are used to seeing and hearing their own ad constantly.  With  PPC advertising,  your ad will not be up 24 hours a day, 7 days a week. Often, business owners will set up a PPC campaign, search their keyword, and not find their ad. When this happens, their first thought is, “Where is my ad? This is not working!” PPC is a lot different than traditional advertising.  You pay for performance.  
There are a few reasons why you might not be seeing your ad:

1. Your ad  might have already been clicked on a few times today. Once you reach your daily budget, your ads will stop running for the rest of that day.
2. You may be targeting too many keywords or not the right keywords.  In general, the more specific the keyword, the better the results. See my post on longtail keywords.
3. Your daily budget may be too small. If your spending less than $10 a day, your budget might not be enough to provide meaningful results.

Not Checking the Keyword Details (Query String Report)

When I have talked to small business owners that manage their own PPC, I was surprised to learn how few people actually use this. The keyword details are the actual search terms that you paid for. You can also think of this as keywords driving traffic.  Lots of valuable information can be found in this report. You can quickly see if you are wasting money or may see opportunities for new keywords. Hands down, this is my #1 PPC tip.
Here is how you can see the query string report:

Click on the keywords tab.

Select all keywords to see every search term that you paid for.

Click on view keyword details.

See which search terms are actually driving traffic. Notice that this list doesn’t exactly match your keyword list. Look for keywords that will never result in new business and add them as a negative keyword.

When you look through this report, you should ask yourself one question- could this search term result in business?
For example,  I was recently looking at a PPC campaign for a maid service company. One of their targeted keywords was “housekeeping.” I looked at the query string report and I saw that she had a lot of traffic coming from people searching for “housekeeping jobs.” The business owner was paying for this traffic and didn’t even know it. I also found something rather amusing.  One of the search terms was “arnold schwarzenegger housekeeper”. I am not sure why a person searching for this ended up clicking on an add for maid service; perhaps it was an accident. Anyways, after I checked the query string report, I added 71 negative keywords to this campaign. One was “jobs” and the other was “arnold schwarzenegger”. with the addition of negative keywords, the business owner does not have to worry about paying for these terms that will won’t result in a sale.

Not Adding Negative Keywords Every Month

This is somewhat repetitive to the step above, but it is so important I wanted to break it out into its own section.  Negative keywords are terms that you don’t want to advertise for.  This is almost as important as choosing the words you do want to advertise for.
Let me illustrate with an example. If you own a carpet cleaning service, you might have “carpet cleaning” and “cleaning service” as keywords. Without negative keywords, someone searching for “window cleaning service” might see your ad and call you to find out that you don’t offer window cleaning.  Not only is this annoying for both the customer and the business owner, it also eats up your PPC budget.
Many small business owners running their own PPC campaigns don’t create a negative keyword list.  PPC platforms like Adwords and adCenter are designed for anyone looking to get started ASAP. There are few requirements in the actual interface. You need a budget, some keywords, and an ad with a landing page.  Because negative keywords are not required, most small business owners don’t set them up. Adding negative keywords will make your campaign much more effective by spending your budget only on keywords that will drive  new business.

Creating Ads Without Keyword Relevant Landing Pages

One of the biggest mistakes is not having the actual keyword you are targeting on your landing page. For example, say you are an HVAC company. You have a home page that talks about your company with some marketing language about “why choose us.”  You want to advertise your business when people search for “Water Heater Repair In Houston,” but no where on your home page do you have those keywords in that order. This is like shooting yourself in the foot. If you want to get results for this keyword, this is how you should up your campaign:

1. Sign into Adwords and create a campaign. Set your daily budget and target your ads to be shown in Houston.
2. Create an ad group called water heater repair.
3. Add keywords specifically about water heater repair (water heater service, water heater not working, broken water heater, etc.)
4. Add negative keywords related to this service (jobs, etc)
5. Create ads specifically about water heater repair.
6. Create a landing page specifically about water heater repair using the keywords from step 3.

Follow the above tips to get the most out of  your PPC, increase conversions, and drive potential customers to your website. You’ll enjoy the boost to your bottom line that a properly executed PPC campaign can create!