How To Conduct Ad Tests In Enhanced Campaigns

Enhanced campaigns have brought about many changes to AdWords. One of the biggest changes yet to be discussed is the fact that your ad testing methods will have to change.
One of the “features” of enhanced campaigns is that your campaign can now run on desktops and mobile devices with different CPCs that are controlled by bid modifiers. However, since your ads can be run on multiple devices at the same time, you need to test your ad metrics by device.
This can easily be accomplished with device preference and Excel filters. First, let’s discuss why this change needs to occur, and then, how to control the ad serving to ensure you are testing your enhanced campaign ads properly.

Why The Testing Change?

Let’s say we’re testing two ads and that we’re running both ads on all devices (desktops/tablets and mobile devices). What happens is that after a while, we check our metrics and we see data that looks like this:

If you simply used this data as-is, you would assume that Ad 1 is the best ad overall and go with that ad.
However, averages hide all the useful data. You need to segment your data to truly understand what is happening. If you were to segment these two ads by device type, the data looks much different:

In reality, Ad 1 is not the best ad — it is the best ad on mobile devices. The best ad on desktop devices is Ad 2.
Therefore, you’d now want to control which ad shows on which device, and this can be accomplished with device preferences.

Device Preferences

When  you create a text ad, you can specify the device preference:

If a campaign is set to show on all devices, and you have not set a preference by ad, your ads will be shown on all devices.
If a campaign is set to show on all devices, and all your ad preferences are set to mobile, your ads will be shown on all devices.
To control the ad serving by device, you need both a mobile preferred ad and a non-mobile preferred ad in each ad group. To test ads by devices, then you need at least two mobile preferred ads and two non-mobile preferred ads in each ad group.

Image Ad Preferences

In “legacy” campaigns, most sophisticated accounts would segment their display advertising from their search ads, and their mobile display campaigns from their desktop display campaigns. Because these campaigns were already segmented by device, most marketers would just upload “mobile” ads to their mobile campaigns and desktop sizes to their desktop campaigns based upon Google’s sizes:

However, several of the sizes that are not traditionally considered mobile ad sizes can be shown on mobile devices:

Therefore, you will also want to specify the mobile preference of an image ad so that you can test your image ads by devices as well as your text ads.

An Easy Way to Determine Ad Types by Device

In the AdWords interface, it is not easy to see if you have a mobile and non-mobile preferred ad in each ad group. The easiest way to see this data is to use a pivot table and conditional formatting.
In this case, a simple pivot table was used to show the number of ads by device preference in each ad group; and then, conditional formatting was applied to highlight any cell that was less than 1.

If you wanted to make sure you were testing in each ad group, you could also highlight all cells with less than 2 ads using conditional formatting. This would allow you to see which ad groups need ads created so that you can test them.

Run Your Statistical Confidence Numbers As Normal

Once you have the ads set up and running by device, you can do your statistical confidence calculations and pick your winner — just make sure to segment the information by device.
Only use your mobile information to test your mobile ads and pick winners.
Only use your desktop information to test your desktop ads and pick winners.
Once the data is segmented by device, the way you run your numbers and pick winners will not change with enhanced campaigns.

A “Cheater’s” Way Of Testing

Creating thousands of new ads can be a daunting task — so, there is a shortcut you can use. However, please note that, as with any shortcut, there are some underlying weaknesses.
Instead of creating ads for every device type, if your landing pages have the same content (such as with responsive design) and if overall conversion actions by device are the same, then you can start with just ads on “all” devices. You can then segment the data by device type and run your statistical confidence by device.
Once you have a winning ad by device, then you can change the ad’s preference type of mobile if it’s a mobile winner and leave the desktop winners as all devices.
There are a few inherent weaknesses to this approach:

• You cannot customize the call to action by device
• When you “edit” your winning mobile ad, it must go back under review and the stats are “reset” for the ad

This isn’t an ideal long term solution; but, if you are trying to transition many campaigns and thousands of ads to mobile devices, it can be a way to start ad testing.
However, with a “good” transition, you will keep your mobile ads in your enhanced campaign by moving the mobile ads to your desktop campaigns (or vice versa) and using ad preference to keep them segmented.

Wrap-Up

Enhanced campaigns are a major change to managing AdWords. However, they do not change the underlying principles of ad testing. You must test ads — and a good ad test will not only examine the differences in multiple ads, it will also take into account segmented data such as the device where the ad was displayed.
By ensuring you are controlling your ads displayed by device type, you can be confident in your ad tests and ensure that you are keeping the best ad for your account.
Even with device segmentation, many of the previous columns on ad testing are still true – they just require a previous step – device ad control. You can still easily manage and test millions of ads and use cross ad group testing principles.

Before You Quit Pay-Per-Click, Follow These PPC Tips

The thought of advertising your small business is both exciting and unnerving.  Many business owners are proactive when it comes to marketing their own business, using pay-per-click (PPC) advertising for instant results. When business owners try to handle their own PPC ,  they can spend  hundreds or even thousands of dollars on pay-per-click advertising  only to see little return on their investment.
Before you give up on PPC, consider the common mistakes that business owners make when managing their own advertising campaigns:

1. Having Unrealistic Expectations
2. Not Checking the Terms They are Actually Paying For
3. Not Adding Negative Keywords
4. Creating Ads Without Keyword Relevant Landing Pages

Having Unrealistic Expectations

Small business owners need to be broken out of the traditional advertising mindset.  For years, small business owners advertised on printed media, radio, and television. They are used to seeing and hearing their own ad constantly.  With  PPC advertising,  your ad will not be up 24 hours a day, 7 days a week. Often, business owners will set up a PPC campaign, search their keyword, and not find their ad. When this happens, their first thought is, “Where is my ad? This is not working!” PPC is a lot different than traditional advertising.  You pay for performance.  
There are a few reasons why you might not be seeing your ad:

1. Your ad  might have already been clicked on a few times today. Once you reach your daily budget, your ads will stop running for the rest of that day.
2. You may be targeting too many keywords or not the right keywords.  In general, the more specific the keyword, the better the results. See my post on longtail keywords.
3. Your daily budget may be too small. If your spending less than $10 a day, your budget might not be enough to provide meaningful results.

Not Checking the Keyword Details (Query String Report)

When I have talked to small business owners that manage their own PPC, I was surprised to learn how few people actually use this. The keyword details are the actual search terms that you paid for. You can also think of this as keywords driving traffic.  Lots of valuable information can be found in this report. You can quickly see if you are wasting money or may see opportunities for new keywords. Hands down, this is my #1 PPC tip.
Here is how you can see the query string report:

Click on the keywords tab.

Select all keywords to see every search term that you paid for.

Click on view keyword details.

See which search terms are actually driving traffic. Notice that this list doesn’t exactly match your keyword list. Look for keywords that will never result in new business and add them as a negative keyword.

When you look through this report, you should ask yourself one question- could this search term result in business?
For example,  I was recently looking at a PPC campaign for a maid service company. One of their targeted keywords was “housekeeping.” I looked at the query string report and I saw that she had a lot of traffic coming from people searching for “housekeeping jobs.” The business owner was paying for this traffic and didn’t even know it. I also found something rather amusing.  One of the search terms was “arnold schwarzenegger housekeeper”. I am not sure why a person searching for this ended up clicking on an add for maid service; perhaps it was an accident. Anyways, after I checked the query string report, I added 71 negative keywords to this campaign. One was “jobs” and the other was “arnold schwarzenegger”. with the addition of negative keywords, the business owner does not have to worry about paying for these terms that will won’t result in a sale.

Not Adding Negative Keywords Every Month

This is somewhat repetitive to the step above, but it is so important I wanted to break it out into its own section.  Negative keywords are terms that you don’t want to advertise for.  This is almost as important as choosing the words you do want to advertise for.
Let me illustrate with an example. If you own a carpet cleaning service, you might have “carpet cleaning” and “cleaning service” as keywords. Without negative keywords, someone searching for “window cleaning service” might see your ad and call you to find out that you don’t offer window cleaning.  Not only is this annoying for both the customer and the business owner, it also eats up your PPC budget.
Many small business owners running their own PPC campaigns don’t create a negative keyword list.  PPC platforms like Adwords and adCenter are designed for anyone looking to get started ASAP. There are few requirements in the actual interface. You need a budget, some keywords, and an ad with a landing page.  Because negative keywords are not required, most small business owners don’t set them up. Adding negative keywords will make your campaign much more effective by spending your budget only on keywords that will drive  new business.

Creating Ads Without Keyword Relevant Landing Pages

One of the biggest mistakes is not having the actual keyword you are targeting on your landing page. For example, say you are an HVAC company. You have a home page that talks about your company with some marketing language about “why choose us.”  You want to advertise your business when people search for “Water Heater Repair In Houston,” but no where on your home page do you have those keywords in that order. This is like shooting yourself in the foot. If you want to get results for this keyword, this is how you should up your campaign:

1. Sign into Adwords and create a campaign. Set your daily budget and target your ads to be shown in Houston.
2. Create an ad group called water heater repair.
3. Add keywords specifically about water heater repair (water heater service, water heater not working, broken water heater, etc.)
4. Add negative keywords related to this service (jobs, etc)
5. Create ads specifically about water heater repair.
6. Create a landing page specifically about water heater repair using the keywords from step 3.

Follow the above tips to get the most out of  your PPC, increase conversions, and drive potential customers to your website. You’ll enjoy the boost to your bottom line that a properly executed PPC campaign can create!

New Upgrade Center For Enhanced Campaigns Lets Advertisers Do Bulk Upgrades & More

Google AdWords is rolling-out a new upgrade center today for advertisers using Enhanced Campaigns. Accessible from the left-hand nav bar on the Campaigns tab, the upgrade center lets advertisers managing several campaigns perform bulk upgrades to multiple campaigns simultaneously and merge selected campaigns in a few simple steps.

The bulk upgrade feature allows advertisers to select multiple campaigns, choose a mobile bid adjustment, view traffic estimates and upgrade their Enhanced Campaigns with fewer clicks, making it easy to upgrade individual campaigns all at once.
The upgrade center also identifies search-only or search+display campaigns that have similar keywords and location targets, and offers a preview of possible campaigns that could be merged. Advertisers can then adjust the proposed settings, ad groups and extensions for merged campaigns.

Google notes that ad groups and budgets will be combined by default, and any campaign level settings and extensions in the Primary campaign will override Secondary campaign settings and extensions.
According the Inside Adwords blog, the upgrade center will roll-out to advertisers over the next few weeks.