How Google AdWords Is Like Santa Claus

In a lot of ways Google AdWords is like Santa Claus...

 

And since today is Christmas, it's only fitting that we take a closer look at the similarities.

 

 

To children, Santa represents presents.  On Christmas he travels around the world, shimmies down chimneys, and brings gifts for all the good little boys and girls.

 

To businesses, Google AdWords can also represent presents, but not in the form of a traditional wrapped gift.  AdWords can travel the world and instead of bringing toys, it brings gifts to the "good" businesses in the form of shiny new customers.

 

If you've ever woken up after running a successful AdWords campaign and found new customers, then you know that feels just like it did as a kid waking up to find all those gifts under the Christmas tree. :)

 

But as the story goes, Santa doesn't bring presents to everyone.  For the naughty boys and girls, he just leaves a dirty lump of coal...

Does AdWords Think You're Naughty Or Nice?

From the popular holiday song, Santa Claus is Coming to Town, we know that Santa makes a list and checks it twice in order to find out "Who's naughty or nice."

 

Well, AdWords uses a similar system...

 

It's call the AdWords Quality Score.  And if your campaigns are naughty (aka have a low Quality Score), then you're more likely to find a lump of coal than new customers each morning when you check your account performance.

 

To find your Quality Scores and see if AdWords thinks your campaigns are naughty or nice, you need to click on the Keywords tab within your account. Then in the Status column click the white speech bubble icon to the right of any keyword to view the Quality Score.

 

AdWords will give you a score from 1-10 where 1-5 essentially means you're naughty and 6-10 means you're nice.  If you find some naughty keywords in your campaign, then don't worry.  There's still a chance you can turn them around...

 

How to Make a Naughty Keyword Nice

There are many factors that AdWords uses to calculate your Quality Score, but they all boil down into 3 core areas:

1. Click-Through Rate - This is by far the most important factor and it requires you to write compelling ads with strong offers.  Remember, Google only makes money when people click on the ads so it's in everyone's best interest to show the ads that get the highest click-through rate.
   
   
2. Ad Relevance - To make your ads more relevant make sure to incorporate your target keywords into the ad copy.
   
   
3. Landing Page Experience - After prospects click on your ads, then make sure they can easily find what you promised in your ad.  And with more and more people turning to tablets and mobile devices, your website needs to function properly on all devices.

When you're reviewing your Quality Scores, AdWords will highlight which of those 3 areas need the most work.  Focus on making incremental improvements to turn those pesky, naughty keywords around.

 

Marketing Lessons from the 2016 Presidential Election

The 2016 election has certainly been filled with controversy. But, one thing we can all agree on is that Trump’s marketing was extremely effective. That’s why in today’s article I’m going to tell you about the marketing lessons we can learn from this historic campaign.

 

And in today's Check This Out, register for next week’s LIVE training and discover How to Create an Effective Marketing Plan for 2017...

If you haven’t already, then now is the time to create your marketing plan for 2017.

 

This can be a daunting task, even for savvy marketers.  That’s why in this article I’m going to answer one of the most frequently asked questions about marketing plans, “What makes a great marketing plan?”

 

And to help answer that question, let’s take a closer look at the marketing plan behind arguably the most shocking underdog win of the year… Trump’s presidential race.  Whether you like it or not, there’s no denying the fact that Trump put together (and then implemented) a magnificent marketing plan to defeat Clinton.

 

So rather than bicker about the results, let’s learn from this historic event!

 

We’ll start with the most important step in the planning process…

 

Clearly Define Who Is & Who Is Not Your Audience

Trump did an amazing job laser-focusing his marketing on his ideal audience.  In fact, he took it a step further and was completely OK with alienating anyone that was not his ideal audience.

 

That’s a key takeaway that is worth writing down.

 

Some of the most successful companies in the world use this same strategy.  Look at Apple with its closed system that forces customers to only use other Apple products.  Or look at IKEA, which only sells furniture neatly packed in flat boxes that customers ultimately have to assemble (and if you’ve ever assembled an IKEA product you know it’s not easy or fast).

 

In all of these examples, Trump, Apple, and IKEA focus all of their marketing exclusively on their ideal audience and they ignore “the haters.”   They know what their customers want and they don’t try to cater to everyone.  As I’m sure you know, the kiss of death is trying to please everyone in your market because you’ll end up making no one happy.

 

So take the time to think through who is, and equally important, who is not your ideal customer.  Only after completing this step, can you truly create a great marketing plan because everything else depends on your target audience.

 

Next, it’s time to get inside the shoes of your audience…

 

 

Create a Great Offer That Solves Their Problem

Once you know who you’re targeting, then put yourself in their shoes.  What are the problems they are dealing with that your product or service solves?

 

For Trump, this was pretty straight forward…

 

Trump offered change.  Trump’s ideal audience was not happy with Obama’s 2 terms in office.  Therefore, their problems were tied to Obama’s policies.  Since Clinton’s policies were almost perfectly aligned with Obama’s policies, you can see how “change” was the perfect solution, or offer, in Trump’s campaign.

 

Now it’s your turn.  What are the problems that your ideal customers are dealing with?  Remember, we’re only talking about the audience you defined earlier.  Trump wasn’t worried about people who liked Obama’s policies because those were not his audience.

 

Once you know the problems, then it’s usually not too hard to come up with a great offer that positions your product or service as the best solution.

 

Ah, but how do your customers know it’s the “best” solution?  That brings us to the next step…

 

Differentiation

What other products or services could your customers use to solve their problem?

 

Don’t forget that there are many options outside of your industry, including the option of doing nothing.  In many businesses, the biggest hurdle is not a competitor; it’s procrastination.

 

For Trump, it wasn’t too hard to differentiate since he wasn’t a full-time politician.   And since he wasn’t a politician, then logically he couldn’t be a corrupt politician.  Regardless of your stance on Clinton, there have been so many political scandals since the founding of our country that we’ve come to accept that most politicians are susceptible to a little corruption.

 

In the business world, differentiation is synonymous with your unique selling proposition, or USP.  Why should your ideal customer choose your product or service over all the other options?

 

Once you’ve answered that question, then marketing and sales will be a heck of lot easier.

 

Finally, your marketing plan is not complete until you address what happens after the sale.  That’s right, marketing doesn’t stop when the sale is complete!

 

Fulfillment & Retention

Apple customers don’t love Apple because of their marketing.  They love Apple because of their products and their customer service.  In other words, if Apple didn’t deliver with easy-to-use and functional products, then customers would immediately have buyer’s remorse.   That would lead to refunds, negative reviews, and loss of market share to competitors.

 

At this point Trump’s fulfillment and retention plan is unclear.  It’ll take another year to see how things unfold, but if he doesn’t deliver on the promises made during the election, then we can be certain there will be buyer’s remorse across the country!

 

In business we call this the “customer experience.”  What happens immediately after a customer makes a purchase?  How could you improve the purchase experience?  How could you improve the product or service delivery experience?  What could you do to improve customer retention and referrals?

 

Those are just a few questions to get the ideas flowing.  But don’t just write down those ideas… Make sure you put them into action!

 

Local SEO Case Study: The Power of Press Releases

Until July 2013, press releases were a great tactic for building high quality links to your website.

And the process was simple.  Write a press release that includes links to your website, pay a press release distribution service like PRWeb, and then watch your search engine rankings improve as more and more legitimate websites posted the press release with links to your site.

Of course, that all changed in July 2013 when Google announced the death of press releases for search engine optimization (SEO).

But was it really the end of press releases as an SEO tactic?  No, and in this case study I'll prove there is still a lot of power in press releases (if you know how to use them correctly).

What Changed in July 2013?

In July 2013, Google announced they would now consider links in press releases as "paid links" and encouraged distribution services to use "nofollow" links in the releases.  This change makes sense since businesses were paying press release distribution sites in order to get high quality links to their websites.

In case you're not aware, Google does not count paid links or "no follow" links in their ranking algorithm.  Those types of links are ignored by the algorithm.  That means all of the links you get from the press release would not directly improve your search engine rankings.

Hence, the resounding cry that press releases were dead for SEO.

While it's true the links do not directly improve your rankings, there is another powerful SEO benefit of press releases.

The Key Benefit is Citations

A citation is a mention of your NAP (business Name, Address, and Phone number) on another website.  For example, if your business is listed in Yelp, then your profile on Yelp is a citation because it lists your NAP.

When drafting a press release, if you include your business NAP in the byline of the release, then when your release is published across the internet, each published page is a new citation for your business. You can see an example below: 

That means you could issue one press releases and within a day or two have dozens or even hundreds of new citations.

That sounds great, but why are citations important?

Citations Are Critical For Local Rankings

One of the biggest factors in ranking high in the local "map" results is the quantity and quality of your citations.  Sure, you can create accounts on business directories and build up a nice foundation of citations, but so can your competitors.

To gain a competitive advantage, you can use press releases to rank higher in the local results.  To prove this works, let's look at a case study...

How Our Client Jumped from #20 to #2

One of our dentist clients was stuck around #20 in the local "map" results.

We had already completed our website tune-up and set up all the relevant business directories, but the rankings would not improve beyond #20 for his top priority keywords, "Savannah dentist," "dentist Savannah," and "dentist in Savannah."  At this point we knew we had to take it to the next level to overtake the competitors ranking on the first page of Google.

Here's what we did...

Over a 4-month period, we issued 4 press releases for our client.  Of course, in the press release we included links to our client's website, but as you know those links were "nofollow" so they did not directly help for SEO.  The power was in the citations, or the mentions of our client's business name, address, and phone number.

As more and more websites published the press releases, our client began to jump up in the Google local rankings.  Eventually he was #2 on the first page of Google in the local results for his primary keywords.

As you can see from the screenshots above, the citations helped our client rank in the local "map" results on the first page of Google.  When Google determines the searcher is looking for a local business, then often Google displays a map with local businesses listed below.

To rank high in these local search results, you must have citations, and that's one of the reasons you should consider using press releases as part of your Local SEO strategy.