Why "Negative Keywords" Are Critical to Google AdWords Success

Getting your AdWords campaigns seen by more prospects is a good thing, unless those prospects have very little chances of becoming customers.

That's where negative keywords can help.

Negative keywords instruct AdWords not to display your ads with specific search queries. They follow all the same rules of your standard keyword lists, meaning you can specify broad-, phrase- and exact-match negative keywords.
The only difference is you're filtering your audience rather than growing it.
If you're new to search advertising, you may be asking: "Don't more eyeballs on your ads eventually lead to more business on my website?"

Not always. Especially if you're showing your ads to the wrong people. Rather than get more conversions, you're likely to see a declining click-through rate and a rise in costs per click and end up paying more than you need to.

But fear not. By the end of this article, you'll understand the power of negative keywords and how to use them in your AdWords account. And more good news - you'll likely see an immediate boost in your conversion rate after implementing negative keywords.

What Exactly Are Negative Keywords?

Imagine you're launching an AdWords campaign for a hair salon. Your keyword list contains the phrase-match term "haircut" to make sure your ads are seen by folks searching for all kinds of haircut-related terms. But after a week of running ads, you realize a good portion of your clicks are from people searching for "dog haircuts," and not one of these people has visited the salon.

Clearly, this is a problem - but an easily fixable problem. Just go to your negative keyword list in AdWords and add the broad-match keyword "dog." Immediately, anyone searching for any variation of "dog haircuts" won't see your ads.

Then you can be proactive and take it a step further. Add "pet," "cat," "grooming" and other pet-related terms to your negative keyword list.  That will prevent your ads from showing for irrelevant search phrases.

How to Create Negative Keyword Lists

Building a negative keyword list is easy. You can do it at either the campaign or ad group level, and you'll end up using both options as you get more comfortable with using these keywords.

In scenarios like the "dog haircut" example above, a campaign-level negative keyword list would make more sense considering no part of the business caters to pet haircuts. If you're building campaigns for a multi-faceted business, then you may find ad-group level negative keyword lists to be more beneficial.

To create a negative keyword list, log into AdWords, click the Keywords tab and then click the Negative Keywords tab. Then simply add your negative keywords to either the "Ad group level" or "Campaign level" tables.

Benefits of Using Negative Keywords

Earlier in this article, we discussed why you need negative keywords for your campaigns to be successful. Now we'll go deeper into how negative keywords can help.

#1: Weed out shoppers looking for discount prices.

Online shoppers often search for discounts, coupons, free trials and other bargains. But what if your business doesn't offer discounts or coupons?
Bargain-hunters who click your ads are more likely to bounce if they don't find those deals.

If your business doesn't offer any discounts or coupons, you can eliminate this problem by adding "discounts," "coupons" and "free" to your campaign-level negative keyword list.

#2: Get the biggest bang from your ad budget.

Negative keywords filter out people who are most likely to click on your ads without becoming customers of your business. If you cut out those clicks, then you're instantly saving money! And if you don't trim your ad budgets, then you're essentially reinvesting that money to attract other prospects who are more likely to become customers. The result is more traffic with higher conversion rates, which means more profits without spending more money.

#3: Focus on buyer-oriented keywords.

Earlier, we mentioned how negative keywords can help prevent your ads from being shown to people who are doing research. This is important because folks who are researching goods and services are usually not ready to make purchases.

By adding keyword terms such as "compare," "what is" or "what are" to your negative keyword list, you'll immediately stop your ads from being shown to people who are most likely in research mode instead of shopper mode.

#4: Cut out non-consumers.

In addition to shoppers doing research before buying, some Web users who see your ads might not even be consumers at all. Consider again our hair salon example; in most cases, you wouldn't want your ads to be seen by unemployed hair stylists searching for "haircut jobs." Entering campaign-level negative keywords such as "jobs," "job openings," "careers," "part-time" and "internships" can keep your ads exclusive to consumers.

Conclusion

Negative keywords are often overlooked when you're just learning how to use AdWords. However, failing to use negative keywords can put a strain on your campaigns and drag down their performance, leading to frustration and unnecessary second-guessing. Always think carefully about negative keywords and use them with all of your new campaigns.

The good news is that even a few basic negative keywords can make a big difference. Just remember - success in AdWords isn't just about who sees your ads, but also who doesn't see your ads. Why waste money on clicks that don't convert? Fortunately, you don't have to.

3 SEO Lessons from the Presidential Election

As we approach the end of the presidential race, it’s time to reflect on what we’ve learned.  More specifically, what are the key takeaways that we can apply to our digital marketing?

 

That’s right, while you were watching the debates you were subconsciously learning about marketing. :)

 

In this article, I’ll walk through 3 of the SEO lessons you picked up along the way…

 

1. The Wisdom of the Crowd

We’re all familiar with how our presidents are elected in the United States.  On Election Day, we go to the polls and cast our vote.  Those votes are tallied up and the candidate with the most votes wins.

 

While this is not a perfect example, it does loosely follow the phenomenon known as the “wisdom of the crowd.”

 

Studies have shown that when you average the guesses, or votes, of a crowd you’ll end up very close to the correct answer.  The classic example is when a crowd of people try to guess the weight of a cow.  It turns out that the average of the weights guessed will be remarkably close to the actual weight.  You can learn more about this by reading The Wisdom of Crowds by James Surowiecki.

 

This is important to understand because Google uses this phenomenon to rank websites in their search engine.  Every time you use Google and click on the search results you’re casting a vote.  You’re either telling Google you like what you see on the first page or you don’t like what you see.  Over time, Google uses that data to ensure the best webpages show up at the top of the results.

 

Think about that for a minute.  You have the power to influence Google’s search results just like you have the power to influence the election!

 

2. The Skeletons In Your Closet

In politics, your past will certainly haunt you.  We’ve seen this time and time again during this election.  Every other day there’s a new audio recording of a candidate flip flopping on a key topic or a video revealing unsavory behavior.  I don’t even have to mention a specific example because we can all quickly think of a handful on our own.

 

Depending on the size of the skeleton in the closet, candidates can easily lose elections because of something they did or said in the past.

 

The same is true with SEO.  Just because you’re ranking well now doesn’t mean Google won’t eventually find a skeleton in your website’s closet.  For example, Google may discover that you paid for other websites to link to you.  Or maybe you created several websites that are using nearly identical website copy.  These tactics may go unnoticed for a while, but once Google finds out, your SEO candidacy can come to an end.

 

3. Reputation By Association

In politics, you need to be extra careful about who you hang out with and who you do business with.  Trump received a lot of backlash when he praised Putin and gave an impression that he and Putin were friends.  Then Hilary found herself under fire for receiving money from Morocco.

 

Both examples hurt the respective candidate’s reputation, and in turn, hurt their campaign.

 

Guess what, this can also happen with your SEO.  Google reviews the websites that are linking to you (and that you’re linking to) because those are your “online friends.”  If a lot of low quality (aka spammy) websites are linking to you, then that can hurt your website’s reputation, which in turn, will hurt your Google rankings!

7 AdWords Tips Google Doesn't Want You To Know

Paying more for the same service is never a good business practice.

 

Yet this happens all the time with Google AdWords. People who are new to AdWords set up campaigns and let them run, often with profitable results, but they don't realize they're massively overpaying for their clicks. Or, on the other end of the spectrum, they give up on campaigns that should be profitable when early results don't look good.

 

Either way, Google wins. The search giant makes more than $100 million from AdWords per day. And a good chunk of that cash is from advertisers who run inefficient campaigns.

 

Of course, you'd rather be increasing your profits rather than padding Google's pockets, and that's where we can help. Here we've compiled a list of tips that can help most advertisers optimize their campaigns and make better use of their budgets. Google probably wishes we'd keep these tips under wraps, but we won't lose any sleep over this - Google would do just fine without folks like you overpaying.

 

#1: Don't launch campaigns over the weekend

You can't properly optimize if you lack sufficient data. It's not only that you want to have lots of clicks to analyze, but you also need to have the right kinds of clicks in your campaigns.

 

For many businesses, most of your traffic will occur Monday through Friday, so you should launch new campaigns to get clicks on those days. That means you'd ideally want to start a campaign earlier in the week so you have time throughout the week to collect data. People behave differently when searching the Web on weekends, and you don't want these differences clouding your initial data.

 

#2: Spread the impressions around

In addition to collecting enough data, you also need to make sure your data is properly distributed among your ads. The temptation is to use the AdWords default option to "optimize for clicks," but doing this might cause more traffic to go to certain ads over others. In the first stages of optimizing, it's more important to spread out clicks so you give all ad variations a fair shot. Set ads in new campaigns to "rotate indefinitely."

 

#3:  Block bad Display Network placements

The Display Network is a great source of cheap, high-volume traffic. But if you're not careful, you'll end up paying for a ton of clicks that don't convert into leads and sales.

 

If your Display Network CTR is suffering, try running a Placement report in Google AdWords. This report will show which Display Network websites are showing your ads, as well as metrics such as impressions and conversions from each of those sites. Identify which websites don't send converting traffic and block them in your campaigns. Oftentimes, you'll find these websites have little to do with the goods and services you're marketing.

 

#4: Always split test new ads

A good online advertising strategy is always evolving. Riding the performance of a single high-performing ad is only a recipe for temporary success. Split testing at least two ads per ad group is essential for maintaining success and staying ahead of the curve.

 

Early on in your campaign, don't waste time split testing ads that are just slight variations of each other. Instead, write ads that employ different sales tactics. Try one ad that touts a benefit of what you're selling, then another that mentions your limited-time sale. You can also write ads that appeal to emotions using simple, powerful words such as "imagine" and "discover."

 

Don't instantly give up on ads that you're split testing. Go through your standard steps of optimization. That said, don't hesitate to shut down a struggling ad and replace it with something completely new.

 

#5: Check for landing page congruence

Do your ads make sense with your landing pages? If your ad makes a promise that isn't reflected by your landing page, then your conversion rate will certainly suffer. That's bad for ROI. Landing page congruence issues can become problematic if you've split testing numerous ads and drifted from your original concepts.

 

Landing page congruence is also important for design reasons, especially with campaigns for your mobile ads. Your landing page content could be perfect on desktops, but that doesn't matter if your targeting mobile devices and your mobile landing page isn't properly configured or designed.

 

#6: Create separate campaigns for your top keywords

Finding keywords that win big won't take long. These keywords are great for ROI, but bad for optimization as they'll dominate your clicks and your budget.

 

The solution? Run your proven keywords in their own separate campaigns. As you find more winners, move them over. You can pump up the budget for your winning keywords while spending less money on the rest (including new keywords you're testing).

 

#7: Check your Impression Share

Getting your ads seen can be difficult if you're marketing within a highly competitive niche. If you feel like your impressions are lower than they should be, then you can check your Impressions Share to learn how completely you're reaching your potential audience. Add this data to your AdWords account interface by clicking the Columns tab, then the "Customize columns" and "Competitive metrics" options.

 

To remedy a low impression share, either increase your bid or improve the quality of your campaign. Remember that low CTRs and landing page problems - usually either congruence or page load issues - can sink your campaigns' quality scores, resulting in more expensive costs and less-favorable ad placements.

 

Conclusion

Don't be too hasty when optimizing your campaigns. Take the time to dig into under-performing campaigns and find out exactly what's not working. In most cases, if you can isolate the problem, then you can also create a solution. However, don't be afraid to turn off under-performing ads and keywords. Run with what works while never stop looking for your next big winners.