The phrase “content is key” has been
buzzing around the marketing world for quite some time now. It’s an easy
statement to make, but not necessarily an easy one to fully understand
for anyone who don’t specialize in marketing or writing.
In this article, I’ll explain exactly what content marketing is and why you should start using it ASAP.
What Is Content Marketing?
According to The Content Marketing Institute,
content marketing is, “a strategic marketing approach focused on
creating and distributing valuable, relevant, and consistent content to
attract and retain a clearly-defined audience — and, ultimately, to
drive profitable customer action.”
Let’s break that down to make it a bit easier to understand.
Content marketing refers to media you
create that is specific to your business. This can include the creation
of blog and newsletter articles, videos, social media posts, photos,
podcasts, e-books, webinars, and more.
The key to being successful with content
marketing though is making sure the content has a specific goal related
to educating, entertaining, and engaging your audience in order to lead
them to perform a specific action.
For example, let’s say you’re a
chiropractor’s office manager who recently hired an acupuncturist on
staff and you’d like people to start booking appointments. You can use
content to tell your audience about the benefits of acupuncture. You
could create a blog post that documents a patient’s recent success with
acupuncture, or a video that informs people about 5 things they never
knew about Eastern medicine techniques. All of this content has the goal
of educating your audience about acupuncture in hopes that they’ll want
to book an appointment and try it out.
Now that we understand exactly what content marketing is, let’s go over why you should use it.
Why Should You Use Content Marketing?
1. It Drives Relevant Traffic to Your Website.
Almost every small business I work with
wants to increase traffic to their website. But, what many people don’t
realize is that traffic in general doesn’t necessarily help your
business. Instead, you want to focus on driving relevant traffic to your website. This way, you know the people who are visiting your site are actually interested in your business.
Content marketing can help make this happen.
By creating good content that is relevant
to your business, you open up opportunities for that content to rank in
Google, which benefits your Search Engine Optimization (SEO).
If you create a blog post focused on a
topic that is specific to your business and it ranks highly in Google,
then you know the traffic coming from that post is going to be from
visitors who are interested in your products or services.
2. It Creates a Natural Opportunity to Follow Up with Customers and Leads.
Cold sales calls are tricky and require a
lot of effort on the part of you and your sales team. Using content
marketing opens up more “warm” sales opportunities.
Once you begin building an email newsletter
list, you can create content to send out to the customers and prospects
on your list that keeps them engaged with your company. Sending out
monthly or even weekly newsletters with content your audience is
interested in helps to keep you top of mind and opens up the doors for a
more natural follow-up sequence.
Sticking with the acupuncturist example
above, after sending out an article about the benefits of acupuncture,
it’s a much more natural phone call for someone from your office to
follow up with clients to see if they’d like to schedule an appointment
to try it out. Using content marketing to educate and engage with your
audience helps to create warmer relationships.
3. Content Marketing Positions You as an Expert in Your Industry.
By creating content that educates your
audience about your business, you’re automatically positioning yourself
as an expert in your industry.
People love to learn new things, and if
you’re the one who teaches them something new that is relevant to their
lives, they’ll be looking to you for more advice in the future.
For example, I recently moved and needed
tips on installing a wall mount for my TV. I Googled “how to install
wall mount tv”. The first thing listed in the search results was an
article from Home Depot titled “A Guide to Wall-Mounting Your Flat
Screen TV”. I clicked on this article for tips without even considering
that Home Depot would sell TV wall mounts. Because this article was
highly relevant with good content, I trust that Home Depot is an expert
in this and am considering purchasing my wall mount, or the tools needed
to install one, from Home Depot.
See how that works?
4. Content Marketing Provides Opportunities to Engage With Potential Customers on Social Media.
There’s no question that social media is a huge part of any marketing plan.
According to Statista.com, Facebook had 1.71 billion active users as of Q2 of 2016. This provides a valuable opportunity for your business to engage with potential customers through social media platforms.
Drafting engaging social media content is a
big part of content marketing. It’s important to identify which social
media channels your ideal customer is using, and then to create a
content plan that will engage your audience. Organic content, paired
with paid social media advertising is a great way to reach
potential customers.
I was recently on the receiving end of
successful content marketing using social media. A few months ago,
fitness accessory company, Caeden, was running a Facebook ad campaign to
promote their new fashionable fitness tracking bracelet. Their product
not only tracks steps, calories, and heart rate, but also uses the
information to report on your stress levels and then pairs it with
a meditation and breath app to help relieve some of that stress. This ad
repeatedly came up on my Facebook and eventually lead me to click on a
video post that featured a woman using this bracelet while practicing
yoga.
This was genius because I’m their ideal
customer — a female yoga instructor who has an interest in fashion.
After watching the video and reading more on their blog, I became a
strong prospective buyer.
I was shown well-crafted, relevant content
which kept the product top of mind. A few days later, I ordered my Sona
after using one of the promotion codes that popped up on my Facebook
account through their retargeting campaigns.
Sharing and promoting your content, especially if targeted to your ideal customer, can help to connect with prospective clients.
5. Content Marketing Gives Your Business A Voice
What do you want the “feel” or overall
perception of your company to be? If your target audience is doctors or
engineers over the age of 40 you’re likely to want a different
reputation than a business whose target audience is millennial social
media marketers.
Content marketing helps establish the voice
of your company which helps you attract and retain more customers who
get along with your company culture.
Whole Foods is a great example of a business who uses their content marketing to establish a voice. Their Whole Story Blog focuses on healthy recipes and video cooking tips all containing words like healthy, better, benefits, and greens.
This establishes their voice as a brand focused on providing meal prep
inspiration targeted to people looking for healthy recipes with exciting
ingredients — i.e. their ideal customers.
6. Content Marketing Helps Create Partnership Opportunities
Forming partnerships within your industry
is a great way to get in front of a new audience that is likely
interested in the product or service you are selling.
Content marketing opens up opportunities to
engage with partners. You can reach out to influencers in your industry
and invite them to exchange guest blog posts with you. This not only
provides your audience with compelling content from a thought leader in
your industry, but allows you to provide content to get in front of a
new audience as well. And, circling back to reason #1, it will drive
relevant traffic to your site… which is what you want.
Whether you’re exchanging blogs, social
media shares, webinars, or other types of content, these types of
partnerships help to expand your audience and potentially generate new
clients.
Conclusion
Content marketing is a powerful tool that
can be used to educate, entertain, and engage your audience. By
establishing the voice of your brand and positioning you as an expert in
your industry, it can help you connect to potential new clients.
Creating a content marketing plan targeted towards your ideal client,
with help you turn those prospects into new customers for your business.
